Help & Support
Answers to common questions.
FAQ
What is a port?
A port is a project: a job post people send requests to, and a workspace with a board, documents and a team chat for the people who joined.
How do I join a port?
Open a hiring port in Explore and send a request with your role, price and timeline (5 a day on Free, 30 on Premium). The owner may shortlist you and send an offer — you join once you accept it.
How do I get paid?
The owner pays the port price up front. When they close the port, your agreed amount minus the 5% Portfly fee lands in your balance. Withdraw it to a card from Earnings.
Why can't I share my phone or Telegram?
To keep everyone safe, contacts are hidden in profiles, port posts and requests. Once you join a port, you talk with the team in the port chat.
Who can review me?
Only people you worked with on a completed port, one review per person. You can reply to any review on Portfolio → Reviews.
What does Premium add?
Higher daily limits, bigger teams, more storage and a spot at the top of applicant lists and search. See Settings → Billing for the full comparison.
How do I delete my account?
Contact support and we will remove your account and data within 30 days.
Still need help?
Our team usually replies within one business day.